ACCESS FOR PATRONS WITH DISABILITIES

UPDATED JULY 27, 2016

IMPORTANT UPDATES:

GETTING HERE: We have a new system for entering the event. See directions in Section 3: Getting to & Entering the Event.

ACCESS WRISTBANDS: Patrons may pick up wristbands in multiple locations. Read more in Section 4: Access Center.

SECTION 1: QUESTIONS

Pre-fest, write to info@sfoutsidelands.com and include "Access" in the subject line. During the event, be sure to stop by the Access Center by the Access Entrance, so that you can get the most up-to-date Access Program information. Access Staff are also positioned at each accessible viewing platform. Post-fest, send your comments and suggestions to info@sfoutsidelands.com.

SECTION 2: REQUESTS & RESERVATIONS

REQUESTS: People with disabilities may request accommodations for services not listed. Please write to info@sfoutsidelands.com, as soon as possible. We may not be able to accommodate last minute requests.

RESERVATIONS: Reservations are not required for most services. Accommodations to request in advance include: sign language interpreting, assistive listening devices (ALD), braille and large print copies of programming information. Some extra copies of braille and large print as well as ALDs are available on a first-come, first-serve basis for those who forget to make a reservation. Write to info@sfoutsidelands.com

SECTION 3: GETTING TO & ENTERING THE EVENT

ACCESS ENTRANCE: Although it is possible for someone using a wheelchair to use each of the three entrances to the festival, the Access Entrance is the most accessible. The Access Entrance is located on the north side of the festival at 36th and JFK Drive. Enter Golden Gate Park at 36th and Fulton. Muni bus #5 stops at Fulton and 37th, about a quarter of a mile from the Access Entrance. Follow 36th to JFK Drive and look for signs with the wheelchair symbol to indicate the location of the Access Entrance.

**NEW** DROP OFF / PICK UP: Patrons with disabilities wishing to be dropped off or picked up at the festival must enter the park at 36th and Fulton and will be directed to the Access Entrance to the festival on 36th and JFK. Please display your government issued accessible parking tag to be identified by event staff. For patrons with disabilities without an accessible parking tag, we suggest that you approach the 36th and Fulton entrance from the west. Please look for the sign with the wheelchair symbol and stop there to talk with event staff and indicate the need for a drop off or pick up at the Access Entrance to the festival at 36th and JFK. Afterwards the vehicle must immediately exit the park at 36th and Fulton.

ACCESSIBLE PARKING: Near the Accessible Entrance there are a limited number of accessible parking spots that are available on a first-come, first-served basis only to those who have the government-issued accessible parking tag, placard, or plate. Tags and placards must be posted in a visible location on the dash! Those using the accessible parking must enter through the Fulton and 36th Street entrance. With extremely limited parking inside the Park and in the surrounding neighborhoods, we strongly encourage car-pooling and using public transportation.

SHUTTLE BUS: If using an Outside Lands shuttle bus, note that they drop off at the South Entrance which, while paved, has an approximate tenth of a mile uphill approach leading up to the park, followed by a shorter but fairly steep hill down to the Polo Field, quite close to the Main Stage reserved viewing platform for patrons with mobility disabilities. If this would be difficult consider using the northern Access Entrance.

SECTION 4: ACCESS CENTER

Stop by the Access Center, located just inside the Access Entrance at 36th and JFK Drive. We will give you the most up-to-date access information, issue your access wristband, check out assistive listening systems, provide braille and Large Print programming information, and conduct service animal screenings.

ACCESS WRISTBANDS are required for permission to use the accessible raised viewing platforms, the golf cart shuttle, and the Access Entrance to Lindley meadow. Wristbands are available at the Access Center and at each of the raised viewing platforms. When possible, we prefer that you obtain your wristband at the Access Center where we have complete information about the Access Program.

SECTION 5: GETTING AROUND THE EVENT

TERRAIN:Outside Lands is an outdoor festival, taking place at Golden Gate Park in the Polo Field, Hellman Hollow and Lindley Meadow. This is a large venue with great distances between stages. The length of the event is a little more than half a mile. Most travel is done over natural terrain of mowed grass, occasional sand, some packed-earth pathways and a few paved paths. One difficult aspect of travel in this park is that there are some steep changes in elevation. Despite the difficult terrain, many people who use wheelchairs or other mobility devices come prepared and are able to attend and enjoy Outside Lands.

GOLF CART SHUTTLE: We have a golf cart shuttle system that circles the perimeter of the event. We can transport people with mobility disabilities who are able to transfer and who use a manual wheelchair as well as those who just have difficulty walking long distances. The person with the mobility disability must have an access wristband and may bring along one companion. There are stops at: 1. The Access Center, 2. The Lands End viewing platform, 3. The Twin Peaks viewing platform, 4. The JFK Entrance for The Barbary, and 5. The Sutro viewing platform. We have increased the number of carts available but during busy times there may be delays. Pick up an access wristband at the Access Center or one of the viewing platforms.

INTERIOR: For safety reasons the golf cart shuttles only travel around the perimeter of the event. Patrons need to be able to travel around the interior on their own.

GETTING TO SUTRO AND THE BARBARY: The direct path of travel from the main venue to the Sutro Stage and the Barbary, both in Lindley Meadow, is via a steep hill with a sandy path. A roundabout but more accessible way to get to Lindley Meadow is to go out the Access Entrance at 36th and JFK, and enter the festival again via the Access Entrance to Lindley Meadow. Stop by the Access Center to get more information about the route and to get the access wristband that gives permission to use this route, use the viewing platforms, and use the golf cart shuttle.

SECTION 6: VIEWING

At Land’s End, Sutro, and Twin Peaks stages, raised viewing platforms are reserved for people who use wheelchairs, or who have a mobility disability that would make it very difficult to stand in the audience. One companion may accompany the person with the mobility disability. Families who have one or more member with a disability may stay together on the platform. “Family” is defined as two adults and any children 18 years or younger. Please note that these areas have limited capacity and are available on a first-come, first-served basis. The festival provides folding chairs and makes every attempt to provide enough for everyone on the platform.

SECTION 7: POWER WHEELCHAIRS, SCOOTERS, AND OTHER DEVICES

WHAT’S ALLOWED: Only those who have mobility disabilities may use mobility devices. Power wheelchairs and three or four-wheeled scooters are allowed for use by people with mobility disabilities.

WHAT’S NOT ALLOWED: Outside Lands is a crowded event. For safety reasons, powered mobility devices that move faster than a walking speed, or are heavier and larger than a wheelchair or scooter, including two-wheeled scooters, golf carts, or all-terrain vehicles, are NOT allowed.

OTHER DEVICES: Other types of mobility devices will be evaluated on a case-by-case basis. To ask permission to bring a powered mobility device other than a wheelchair or scooter, contact info@sfoutsidelands.com no later than one week before the event. Outside Lands personnel may ask individuals using another type of power-driven mobility device for a credible assurance, such as a valid Federal or State-issued proof of disability, that the device is required because of a disability.

RECHARGING CHAIRS AND SCOOTERS: If you need a boost to get through the day, stop by the Medical Tent or the Access Center.

SECTION 8: TOILETS

Accessible portable toilets are located in every cluster of portable toilets, near each raised viewing platform, and at the Access Center.

SECTION 9: AUXILIARY AIDS & SERVICES

ASSISTIVE LISTENING DEVICES: Patrons who are hard of hearing may wish to check out an assistive listening device (ALD). An ALD is a small receiver with ear buds or headphones that picks up the transmission from the sound system and allows the individual to adjust the volume to his or her liking. Outside Lands uses FM assistive listening systems. Make reservations by writing to info@sfoutsidelands.com with as much notice as possible. Note whether or not you use a hearing aid with a telecoil and include your cell phone number. There is no fee to use the ALD but photo ID and a deposit of $100 by check or credit card is required to ensure return of the device. The deposit will be returned when the device is returned. Those who are not able to provide the deposit should notify Outside Lands and request an alternative type of deposit. If you have not made a reservation but would like an ALD during the event, stop by the Access Center.

AMERICAN SIGN LANGUAGE INTERPRETER SERVICES: Because it takes quite a lot of time to study and practice to interpret the music, and because interpreters need to be booked in advance, we ask for as much advance notice as possible. We may not be able to fulfill last minute requests. Email info@sfoutsidelands.com with your request or to see if there already is an ASL schedule in place. The schedule is also available at the Access Center.

BRAILLE AND LARGE PRINT PROGRAMMING INFORMATION: Please email info@sfoutsidelands.com with a request for either of these services so that we may reserve a copy for you. Pick it up at the Access Center. Or we can email an electronic copy of the program schedule to you.

SECTION 10: SERVICE AND SUPPORT ANIMAL POLICIES & PROCEDURES

ANIMALS THAT ARE NOT ALLOWED: Pets.

ANIMALS THAT ARE ALLOWED: Service dogs or miniature horses and support animals. Only people with disabilities, as defined by federal or state law, may bring their animal and only if it helps them with their disability.

ASSISTIVE ANIMAL CHECK-IN: At each entrance, animals and their handlers must check in with and be screened by security. A band will be applied to the animal’s leash, harness, or carrier showing that it has gone through check-in. Handlers need not fear the check-in process. It will be conducted with respect and understanding and once your animal has received the tag indicating it has been screened, staff are not likely to question you again unless the animal causes a problem. Those bringing pets will be turned away.

REQUIREMENTS: The animal and handler must adhere to the following conditions or staff will have the handler remove the animal from the site. We ask that the animal be taken somewhere safe and not left in a vehicle. The handler may return without the animal.

1. The animal must be well behaved and must not be disruptive or threaten the health or safety of any person or other animal. 2. The animal must be under the control of and by the handler’s side at all times. 3. Animals must be housebroken and the handler must pick up after the animal (persons who are blind are exempt from this requirement).

SERVICE ANIMALS IN TRAINING: Per California law, a trainer or person with a disability may bring his or her dog that is in training to be a guide, signal or service dog. The person shall ensure that the dog is on leash and tagged as a guide dog, signal dog, or service dog by an identification tag issued by the county clerk or animal control department. In addition, the person shall be liable for any provable damage done to the premises or facilities by his or her dog.

SPECIAL NOTE: We have been advised that young puppies do not yet have the maturity to attend an event like this. Service animals in training should be advanced enough in their training to handle an event as intense as Outside Lands.

STILL THINKING OF BRINGING YOUR PET? If you fraudulently represent yourself as being the owner or trainer of a guide, signal, or service dog, you are guilty of a misdemeanor punishable by imprisonment and/or fine. A festival is crowded, noisy, confusing, and can be stressful for animals. If an animal is lost in the crowd of thousands of people, we don’t know if you will find it again or who will take it home. If an animal causes injury or death of any guide, signal, or service dog, the handler or owner may be ordered to make restitution for any veterinary bills and/or replacement costs of that dog. Service animals can be valued at many thousands of dollars.

YOUR ANIMAL, YOUR RESPONSIBILITY: Anyone bringing an animal to Outside Lands will be responsible for and liable for any damage or injury caused by the animal.

HOW MAY WE ASSIST YOU? Anyone who has questions or needs regarding their service or support animal may write to info@sfoutsidelands.com or stop by the Access Center during the festival. Remember, we welcome people with disabilities and their service and support animals!

WE LOOK FORWARD TO SEEING YOU AT OUTSIDE LANDS!

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