FAQS

Q: I have a question about my ticket?

For all ticketing questions and concerns, please contact Front Gate Ticket’s customer service directly at: 888-512-SHOW or through their website: http://support.frontgatetickets.com

This includes any questions regarding purchase, address changes, confirmation emails, shipping info, etc.

Q: What are the festival hours?

FRIDAY, AUGUST 11
Festival Gates Open - 11:00AM
Music Starts - 12:00PM
Music Ends - 10:00PM

SATURDAY, AUGUST 12
Festival Gates Open - 11:00AM
Music Starts - 12:00PM
Music Ends - 10:00PM

SUNDAY, AUGUST 13
Festival Gates Open - 11:00AM
Music Starts - 12:00PM
Music Ends - 9:40PM

Q: What can/can’t I bring inside the gates?

A full list of what you can and cannot bring into the festival can be found at sfoutsidelands.com/festival-info/entry.

NOTE: We have a new bag policy! Outside Lands is requesting that fans bring CLEAR bags, or no bags, when attending the festival. There will be an expedited entrance line for fans carrying no bag or clear bags.

With the extensive security measures that are necessary to keep our festival safe, bringing a regular bag or backpack will result in a delayed entrance and longer lines.

Q: Is the festival accessible to patrons with disabilities?

Yes, we strive to make Golden Gate Park as accessible as possible, including accessible parking, raised viewing areas, and a golf cart shuttle system. Please read our full access guide found at: www.sfoutsidelands.com/festival-info/access.

Q: How can I stay hydrated at the festival?

There are water refill stations provided by CamelBak located throughout the festival. Play your part by bringing a reusable container for free refills to stay hydrated all weekend.

Q: Will there be food at the festival?

Outside Lands partners with some of the best restaurants and food trucks the San Francisco Bay Area has to offer. Find a full list of vendors and menus on your mobile app or at sfoutsidelands.com/taste. Gluten-free, vegetarian, and vegan options will be available. Along with Spicy Pie, of course.

Wine Lands and Cocktail Magic are cashless only zones and will accept wristband payments exclusively.

Q: Where can I get a program guide?

Program guides will be handed out upon entry into the festival (until supplies last). They will also be available at the Info Booth. Want to go paperless? All information in the program guide is also available on your mobile app.

Q: How can I see a comedy show at the Barbary?

1. Choose as many shows as you want to see that day (no back to back shows)
2. Have our staff at the Barbary scan your wristband to add your reservations
3. Come back to line up at least 15 minutes before showtime!

NOTE: If you do not make reservations, you may also wait in the Standby line up to 30 minutes before the show. Entry is not guaranteed if you choose to wait in the Standby line. There are separate lines for VIP reservations, GA reservations, and Standby guests.

Q: What time/where does “X” artist go on stage?

Plan out your day at the Park. A full lineup is located on your mobile app, on the website, and in your program guide. A large daily schedule will be available to view at the Info Booth.

Q: Where can I find a festival map?

You can find a festival map on your mobile app, on our website, and in the patron guide. A large festival map will be available to view at the Info Booth.

Q: What time does bike valet close?

Bike valet is free and open Friday-Sunday from 10am-midnight.

Q: Can I stay overnight in the Park?

No. Because it’s illegal. And because it’s not nearly as rewarding as booking with our official partner, Hotels.com.

Q: Can I leave the festival and return the same day?

In general, re-entry is not allowed. You may enter the festival gates once each day. However, if you absolutely must leave the festival and need to return the same day, you must speak with a Supervisor at any festival entrance/exit BEFORE LEAVING to be scanned out.

Q: Is Outside Lands all ages?

Outside Lands is an all ages event and does not require a minimum age to attend. In addition, we do not require parental supervision for underage patrons, however, we would like to clarify that the safety and overall well-being of our festival goers is our highest priority. Each year we strive to make Outside Lands a safe and unforgettable experience for each and every attendee.

Q: Do children get in for free?

Children under the age of 2 do not need a wristband to get into the festival.

Q: How do I get to the festival?

Parking is extremely limited around Golden Gate Park. For your convenience, Outside Lands is proud to offer a pre-paid shuttle service from the Bill Graham Civic Auditorium in the heart of San Francisco to the south entrance of Outside Lands in Golden Gate Park. The shuttles are coach style buses that offer a comfortable ride to and from the festival each day. Shuttles begin running each day at 11AM and run continuously all day with limited coverage from 5-8PM. Last shuttle leaves the festival site at 11:30PM on Friday and Saturday and 11PM on Sunday.

The cost of the 3-DAY Shuttle Pass is $48.00 and does not include admission to the festival. You can buy a Shuttle Pass here: http://www.sfoutsidelands.com/festival-info/travel-accommodations#getting-to-the-park

Q: Can I bring in my prescription medicine?

You may bring in medical prescriptions as long as your name is clearly on the prescription label and you have a valid ID. Names on the prescription must match your valid ID.

Q: Can I sell 1 day of my 3-day pass?

For your 3-day pass, you will only receive ONE ticket (in wristband form) that you will wear each day to grant you access into the festival. Thus, if you choose to sell your 3-day ticket, you must sell all three days. This is due to the tickets being in wristband form. It cannot be removed once put on, and any loose wristbands will be confiscated. Any wristbands that have been tampered with will be void and you will not be given access to the festival.

Q: I still have a question.

Email info@sfoutsidelands.com

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